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Quick List

For email orders, please copy the quick list below into the body of your email along with desired quantities

How to order

Orders can be placed:

  • by email to: sales@sciento.co.uk
  • by Royal Mail to the above address.

Please provide the following information:

  • Delivery address including Postcode
  • Official Order Number
  • Contact name
  • Invoice Address
  • A copy of the Quick List (above) along with required quantities
Payment

BACS or cheque

On despatch of your Official order we shall send an invoice to your invoice address for payment within 30.

Credit/Debit Card

We do not process card payments directly but can on your request send a Paypal Invoice to your email address which is payable by credit/debit card.You do not need a Paypal acount to facilitate card payments.

Private Individuals

Orders from private individuals are payable via a Paypal Invoice prior to shipping.

VAT

We are VAT EXEMPT and therefore do not charge VAT on any cultures or consumables.

Delivery

Ideally please provide a week commencing date for delivery and your order will be despatched on the Monday of that week by Royal Mail 1st Class Post (Delivery approx.1-4 days).

Orders received without a 'week commencing date' will be sent out ASAP after receipt All orders are usually sent by 1st Class post.

Carriage & packing costs are based on the weight and size of parcel and start at £4.95 (for up to 1 Kg) increasing incrementally to £9.95 ( for up to 2Kg).

We are quite happy to quote precise carriage on any specific order enquiry

*Orders required to arrive on a specific day or the next daycan be sent 'upon request' by Royal Mail Special delivery or similar courier. The cost of this overnight service plus packing ranges from £8.75 (up to 500gm), £9.85 (up to 1kg) and £12.85 (up to 2 kg).

For this next day service please state on your order 'To be sent by Special Delivery' and provide the date you ideally want the order to arrive on.

*PLEASE NOTE THIS IS AN OVERNIGHT SERVICE BY A THIRD PARTY COURIER AND THEREFORE SCIENTO CANNOT DEFINITELY GUARANTEE THAT YOUR ORDER WILL ARRIVE ON THE DATE SPECIFIED. THEREFORE PLEASE COMPENSATE FOR POTENTIAL DELAYS WHEN SPECIFYING AN ARRIVAL DATE. WE DO NOT ACCEPT RESPONSIBILITY FOR ORDERS DELAYED IN TRANSIT BY SPECIAL DELIVERY OR OTHER THIRD PARTY COURIERS. ORDERS WILL STILL HAVE TO BE PAID FOR SHOULD THEY ARRIVE A DAY ORTWO AFTER THEIR EXPECTED DATE AND CARRIAGE COSTS WILL NOT BE RE-IMBURSED.

Note: If possible please avoid ordering living cultures to arrive on a Friday because if the package fails to arrive then it remains in transit over a week-end and we cannot track it or even guarantee that it will arrive on the following Monday.

INTERNATIONAL ORDERS

For export shipment we only supply the large 50ml cultures

Please email your requirements to determine availability and shipping options. All prices are as stated on our web-site in GBP pounds.

Cultures are usually sent by non-trackable Air Mail Post, transit time usually 7-21 days subject to customs.

On request we can send cultures by trackable Fedex courier for 24/48 hour delivery, however because of the extra time involved in processing customs paperwork etc we have a minimum order value of £48.00 excluding carriage costs.

Payment is via a Paypal invoice sent to your e.mail address which is payable online by credit/debit card prior to shipping. Secure debit/credit card payments can be made via Paypal even if you do not have a Paypal account. We also accept payment by bank transfer prior to shipping.

ALL INTERNATIONAL ORDERSARE SENT STRICTLY AT CUSTOMERS OWN RISK, WE DO NOT REPLACE CULTURES WHICH MAY PERISH IN TRANSIT

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