For International Orders (outside of United Kingdom) please see our International Ordering Instructions
How to order
Orders can be placed by email to: firstname.lastname@example.org or by post to the above address.
Please provide the following information:
- Delivery address including postcode
- Official Institution Order Number and contact name
- Invoice Address including an invoice email address
- Catalogue code and quantity of each item
On despatch of your Official order we shall send an invoice to your invoice address for payment strictly within 30 days by BACS or cheque.
Credit/Debit Card payments
We do not process card payments directly but can on your request send a Paypal Invoice to your email address which is payable by credit/debit card.You do not need a Paypal acount to facilitate card payments.
Orders from private individuals are payable via a Paypal Invoice prior to shipping.
We are VAT EXEMPT and therefore do not charge VAT on any cultures or consumables.
Orders received without a despatch date will be sent out ASAP after receipt. All orders are usually sent by 1st Class Post (Delivery approx 1-4 days).
Carriage & packing costs by 1st Class Post are based on the weight and size of parcel and start at £4.95 (for up to 1 Kg) increasing incrementally to £9.95 ( for up to 2Kg). We are quite happy to quote precise carriage on any specific order enquiry.
Orders required to arrive on a specific day or the next day can be sent upon request by Royal Mail Special Delivery or similar courier.
For this next day service please state on your order "To be sent by Special Delivery" and provide the date when you want the order to arrive on.
*The cost of this next day service plus packing ranges from £8.75 (up to 500gm), £9.85 (up to 1kg) , £12.85 (up to 2 kg) and £18.48 (up to 5Kg).
Please note this is a next day service by Royal Mail or Courier and consequently Sciento cannot guarantee that your order will definitely arrive on the date specified. Please compensate for potential delays when specifying an arrival date.
We do not accept responsibility for orders delayed in transit by Royal Mail or other third party couriers.
Orders will still have to be paid for should they arrive a day or two after their expected date and carriage costs will not be re-imbursed.
Note: Orders required to arrive on a Monday are only sent over a week-end at customers risk.
For export shipment we only supply the large 50ml cultures
Please email your requirements to determine availability and shipping options. All prices are as stated on our web-site in GBP pounds.
Cultures are usually sent by non-trackable Air Mail Post, transit time usually 7-21 days subject to customs. Some perishable cultures may only be sent by Fedex.
On request we can send cultures by trackable Fedex courier for 24/48 hour delivery, however because of the extra time involved in processing customs paperwork etc we have a minimum order value of £48.00 excluding carriage costs.
Payment is via a Paypal invoice sent to your email address which is payable online by credit/debit card prior to shipping. Secure debit/credit card payments can be made via Paypal even if you do not have a Paypal account. We also accept payment by bank transfer prior to or after shipment.
ALL INTERNATIONAL ORDERS ARE SENT STRICTLY AT CUSTOMERS OWN RISK, WE DO NOT REPLACE CULTURES WHICH MAY PERISH IN TRANSIT
- Air Mail post to Europe generally takes between 5-14 days.
- Air Mail post to USA, Canada and Asia between 7-21 days.
- Fedex International Priority usually takes 24/48 hours or longer depending on country and customs